Answers to Frequently Asked Questions
We love working one on one with clients to make their jewellery and artwork dreams a reality. We are able to work with the client on custom pieces provided that they are similar to what we already provide.
You are able to augment some of our own pieces to suit your personality or come up with a different idea for yourself that we can work together on.
Sending along reference images so that we can get a feel for what you’re looking for is immensely helpful and highly encouraged. Contact us via WhatsApp or Email and we’ll see how we can help.
Yes, we ship all over the world. Shipping, both domestic and internationally is sent with safe and reliable door to door delivery. International parcels are shipped with reputable shipping companies. The best way to determine how much your international shipping will cost is to contact us directly on WhatsApp or via Email.
Kindly note that customers are liable for all import duties & taxes applied to their shipment.
Some of our items are ready-made and others are made per order. In addition to manufacturing time, please allow for an additional 2-4 working days for delivery depending on your location in South Africa. We will deliver to your door as soon as possible.
For international orders, please allow 7 or more working days in addition to manufacturing time to receive your order.
As soon as we have shipped your order, you will receive a tracking number for your parcel.
Although delays do not happen often, we are not liable for any delays that may be caused by the courier companies.
If your order is more urgent then please WhatsApp or Email us for alternative shipping options.
You will receive a shipping confirmation email once your order has completed and shipped. Please allow 24 hours for the courier to update their records before you begin to track your order.